@article{247865,
      author = {Hooks, Ivy F. and Farry, Kristin A.},
      url = {http://library.usi.edu/record/247865},
      title = {Customer-centered products : creating successful products  through smart requirements management /},
      publisher = {AMACOM,},
      recid = {247865},
      pages = {xxxi, 272 p. :},
      address = {New York :},
      year = {2001},
}