Part one
1. The moral ecology of health care organizations
2. Organizational theory, culture, and psychology: tools for organizational ethics
3. Organizational support for ethical behavior
4. Corporate compliance and integrity programs: the uneasy alliance between law and ethics
5. Managing human resources
6. Conflicts of interest
7. Discretion and control
8. Evaluating the moral life of an organization: the case of resource allocation policies
9. Resource allocation and utilization: structural issues
10. Mission and the bottom line
Part two: cases
1. The waiting room
2. Nursing strikes
3. A gift, or an obligation?
4. Obligations for adequate health care coverage
5. A manager's dilemma in hiring
6. Conflict of interest, or just a great lunch?
7. Organizations and spousal equivalent benefits
8. Organizational teflon: making sure the case doesn't stick
9. Investment policy
10. Compassionate sedation, or euthanasia? compassionate communication, or deceit?
11. Ethical considerations in charting
12. Executive use of discretionary funds: the bonus pool
13. Integrating spirituality in the health care setting
14. Alternative and complementary medicine
15. Overstepping the bounds of expertise
16. Marketing products and practicing medicine
17. Following the rules, or using them as a smokescreen?
18. Organizational advancement and corporate compliance
19. The compliance officer and the ethics committee
20. Aggressive accounting
Appendixes.