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000251056 010__ $$a  2001024195
000251056 020__ $$a1578512050 (alk. paper)
000251056 035__ $$a(OCoLC)ocm46402012
000251056 035__ $$a251056
000251056 040__ $$aDLC$$cDLC$$dYDX
000251056 042__ $$apcc
000251056 049__ $$aISEA
000251056 05000 $$aHF5415.525$$b.R45 2001
000251056 08200 $$a658.8/12$$221
000251056 1001_ $$aReichheld, Frederick F.
000251056 24510 $$aLoyalty rules! :$$bhow today's leaders build lasting relationships /$$cFrederick F. Reichheld.
000251056 260__ $$aBoston :$$bHarvard Business School Press,$$cc2001.
000251056 300__ $$axiii, 213 p. :$$bill. ;$$c24 cm.
000251056 504__ $$aIncludes bibliographical references (p. 199-202) and index.
000251056 650_0 $$aCustomer loyalty.
000251056 650_0 $$aCustomer relations.
000251056 650_0 $$aEmployee loyalty.
000251056 650_0 $$aLeadership.
000251056 85200 $$bgen$$hHF5415.525$$i.R45$$i2001
000251056 909CO $$ooai:library.usi.edu:251056$$pGLOBAL_SET
000251056 980__ $$aBIB
000251056 980__ $$aBOOK
000251056 994__ $$aE0$$bISE