Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld.
2001
HF5415.525 .R45 2001 (Mapit)
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Details
Title
Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld.
Author
ISBN
1578512050 (alk. paper)
Publication Details
Boston : Harvard Business School Press, c2001.
Language
English
Description
xiii, 213 p. : ill. ; 24 cm.
Call Number
HF5415.525 .R45 2001
Dewey Decimal Classification
658.8/12
Bibliography, etc. Note
Includes bibliographical references (p. 199-202) and index.
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