@article{253440,
      author = {Herzlinger, Regina E.},
      url = {http://library.usi.edu/record/253440},
      title = {Market-driven health care : who wins, who loses in the  transformation of America's largest service industry /},
      publisher = {Perseus Books,},
      recid = {253440},
      pages = {xxxi, 379 p. ;},
      address = {Reading, Mass. :},
      year = {1999},
}