TY - BOOK T1 - Market-driven health care :who wins, who loses in the transformation of America's largest service industry / DA - [1999], c1997. CY - Reading, Mass. : AU - Herzlinger, Regina E. CN - RA410.53 CN - RA410.53 PB - Perseus Books, PP - Reading, Mass. : PY - [1999], c1997. ID - 253440 KW - Medical care KW - Patient satisfaction KW - Health services accessibility KW - Medical economics KW - Medical care SN - 0738201367 TI - Market-driven health care :who wins, who loses in the transformation of America's largest service industry / ER -