Market-driven health care : who wins, who loses in the transformation of America's largest service industry / Regina E. Herzlinger.
Herzlinger, Regina E.
1999
RA410.53 .H485 1999 (Mapit)
Available at General Collection

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Title Market-driven health care : who wins, who loses in the transformation of America's largest service industry / Regina E. Herzlinger.
Author Herzlinger, Regina E.
ISBN 0738201367
Publication Details Reading, Mass. : Perseus Books, [1999], c1997.
Language English
Description xxxi, 379 p. ; 24 cm.
Call Number RA410.53 .H485 1999
Bibliography, etc. Note Includes bibliographical references (p. 293-363) and index.
Record Appears in On-Campus Resources > Books
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Pt. 1. What consumers want: convenience and mastery : The consumer revolution ; When patients won't remain patient ; Give me mastery or give me death: the new health care activist ; The health care system provides convenience and mastery
Pt. 2. What payers want: quality and lower costs : Options for the productivity revolution ; Downsizing, the "just say no" diet ; Upsizing, the "big is beautiful" diet
Pt. 3. What works: health care focused factories and medical technology : Resizing, the "trade fat for muscle" diet ; Resizing and the role of "technology" ; How to accomplish resizing, the case of Deere and Company
Pt. 4. How to make it happen : A consumer-controlled health insurance system ; How to make it happen: new rules, new tools.

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