TY  - BOOK
T1  - Total access :giving customers what they want in an anytime, anywhere world /
DA  - c2002.
CY  - Boston, Mass. :
AU  - McKenna, Regis.
CN  - HF5415.5
CN  - HF5415.5
PB  - Harvard Business School Press,
PP  - Boston, Mass. :
PY  - c2002.
ID  - 253821
KW  - Customer services.
KW  - Customer relations.
KW  - Consumer satisfaction.
SN  - 1578512441 (alk. paper)
TI  - Total access :giving customers what they want in an anytime, anywhere world /
ER  -