@article{256747,
      author = {Eagan, Julie. and Hafele, Beth. and Harrell, Scott. and  Kennedy, Sheri.},
      url = {http://library.usi.edu/record/256747},
      title = {Capable associates perform strongly : an in-depth look at  training, development, recognition and involvement /},
      recid = {256747},
      pages = {164 p.},
      year = {2002},
}