The indispensable health care manager : success strategies for a changing environment / Wendy Leebov, Gail Scott.

Beyond the willing and able manager
From provider orientation to customer obsession
From silo thinking to organizational perspective
From directing to coaching
From status quo to courage, risk, and change
From busyness to results
From telling to facilitating dialogue
From protecting turf to building relationships
From function manager to business leader
From employee-as-expendable to employee-as-precious
From pressure and overwork to balance and perspective
Becoming the indispensable, gratified manager.