@article{260106, recid = {260106}, author = {Hales-Mabry, Celia.}, title = {Doing the work of reference : practical tips for excelling as a reference librarian /}, publisher = {Haworth Information Press,}, address = {Binghamton, NY :}, pages = {387 p. ;}, year = {2001}, note = {Co-published simultaneously as The reference librarian, nos. 72 and 73, 2001.}, url = {http://library.usi.edu/record/260106}, }