@article{260237,
      author = {Bopp, Richard E. and Smith, Linda C.},
      url = {http://library.usi.edu/record/260237},
      title = {Reference and information services : an introduction /},
      publisher = {Libraries Unlimited,},
      recid = {260237},
      pages = {xxiv, 617 p. :},
      address = {Englewood, Colo. :},
      year = {2001},
}