Evolution in reference and information services : the impact of the Internet / Di Su, editor.

From magicians to teachers : the development of electronic reference in libraries, 1930-2000 / Joseph E. Straw
The impact of the Internet : increasing the reference librarian's role as teacher / Charity B. Hope, Sandra Kajiwara, Mengxiong Liu
Reference, mental models and teaching technology / D. Scott Brandt
The evolution of Internet training in a corporate library / Jack Styczynski
E-mail reference : who, when, where, and what is asked / Naomi Lederer
Internet engineering reference : an academic strategy / Susan B. Ardis
Meeting reference responsibilities through library Web sites / Michael Adams
Evaluating electronic reference services : issues, approaches and criteria / Eric Novotny
Historical fabrications on the Internet : recognition, evaluation, and use in bibliographic instruction / John A. Drobnicki, Richard Asaro
Government information on the Web / Robert Machalow
Finding and evaluating health sources on the Internet : an overview / David Garnes, Carolyn Mills
The impact of "scholar's workstations" in an undergraduate academic library : would a holistic approach work? / Tina C. Fu, Kim Bartosz, Guy LaHaie
Libraries to labs : managing public access computer labs in an academic library environment / Sheryl Moore.