@article{261840,
      recid = {261840},
      author = {Rae, Ann. and Nicholas-Wolosuk, Wanda.},
      title = {Changing agency policy : an incremental approach /},
      publisher = {Allyn and Bacon,},
      address = {Boston :},
      pages = {xx, 169 p. :},
      year = {2003},
      url = {http://library.usi.edu/record/261840},
}