@article{,
      note = {Distributed to some depository libraries in microfiche.},
      url = {http://library.usi.edu/record/262247},
      title = {Air transportation--customer problems and solutions :  hearing before the Subcommittee on Energy Policy, Natural  Resources, and Regulatory Affairs of the Committee on  Government Reform, House of Representatives, One Hundred  Seventh Congress, first session, July 31, 2001.},
      publisher = {U.S. G.P.O. :},
      number = {Serial no. 107-85 (United States. Congress. House.  Committee on Government Reform)},
      recid = {262247},
      pages = {iii, 126 p. :},
      address = {Washington :},
      year = {2002},
}