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000263845 010__ $$a  2002022192
000263845 015__ $$aGBA2-80019
000263845 020__ $$a0765608073 (pbk. : alk. paper)
000263845 020__ $$a0765608065 (alk. paper)
000263845 035__ $$a(OCoLC)ocm49225636
000263845 035__ $$a263845
000263845 040__ $$aDLC$$cDLC$$dPMC$$dUKM
000263845 042__ $$apcc
000263845 049__ $$aISEA
000263845 05000 $$aHF5548.32$$b.E1875 2002
000263845 08200 $$a658.8/4$$221
000263845 24500 $$aE-Service :$$bnew directions in theory and practice /$$cedited by Roland T. Rust and P.K. Kannan.
000263845 2463_ $$aEService :$$bnew directions in theory and practice
000263845 260__ $$aArmonk, N.Y. :$$bM.E. Sharpe,$$cc2002.
000263845 300__ $$axii, 336 p. :$$bill. ;$$c23 cm.
000263845 504__ $$aIncludes bibliographical references and index.
000263845 5050_ $$aThe era of e-service / Roland T. Rust and P.K. Kannan -- Techno-ready marketing of e-services : customer beliefs about technology and the implications for marketing e-services / Charles L. Colby -- Self-service technologies / Amy L. Ostrom, Mary Jo Bitner, and Matthew L. Meuter -- Robots and gunslingers : measuring customer satisfaction on the Internet / David Simms -- "In Web we trust" : establishing strategic trust among online customers / Irina Ceaparu ... [et al.] -- e-service environment : impacts of web interface characteristics on consumers' online shopping behavior / Weiyin Hong, Kar Yan Tam, and Chi Kin (Bennett) Yim -- Smart versus dumb service strategies : a framework for e-business intensity / Rashi Glazer -- Real-time marketing in e-services / Sajeev Varki -- A survey of recommendation systems in electronic commerce / Chih-Ping Wei, Michael J. Shaw, and Robert F. Easley -- The wireless rules for e-service : critical issues for managers and researchers / Katherine N. Lemon, Frederick B. Newell, and Loren J. Lemon -- e-learning : fifth-generation learning and its impact on management education / Richard W. Oliver -- The customer-centric digital department : e-service in government / Jeffrey O. Bollettino -- Performance metrics and successful e-government services / Joan Steyaert.
000263845 650_0 $$aElectronic commerce.
000263845 650_0 $$aCustomer services.
000263845 7001_ $$aRust, Roland T.
000263845 7001_ $$aKannan, P. K.
000263845 85200 $$bgen$$hHF5548.32$$i.E1875$$i2002
000263845 909CO $$ooai:library.usi.edu:263845$$pGLOBAL_SET
000263845 980__ $$aBIB
000263845 980__ $$aBOOK
000263845 994__ $$aE0$$bISE