TY  - BOOK
T1  - The value profit chain :treat employees like customers and customers like employees /
DA  - c2003.
CY  - New York, NY :
AU  - Heskett, James L.
AU  - Sasser, W. Earl.
AU  - Schlesinger, Leonard A.
CN  - HF5415.5
CN  - HF5415.5
PB  - The Free Press,
PP  - New York, NY :
PY  - c2003.
ID  - 263850
KW  - Customer services.
KW  - Consumer satisfaction.
KW  - Organizational effectiveness.
KW  - Communication in marketing.
KW  - Employee loyalty.
SN  - 0743225694
TI  - The value profit chain :treat employees like customers and customers like employees /
ER  -