@article{266660,
      author = {Frost, Peter J.},
      url = {http://library.usi.edu/record/266660},
      title = {Toxic emotions at work : how compassionate managers handle  pain and conflict /},
      publisher = {Harvard Business School Press,},
      recid = {266660},
      pages = {xii, 251 p. ;},
      address = {Boston :},
      year = {2003},
}