The trouble with computers [electronic resource] : usefulness, usability, and productivity / Thomas K. Landauer.

The productivity puzzle
The evidence
What computers do
The productivity paradox
Excuses
Reasons
What's wrong with them
Software design, development, and deployment
Hype and broken promises: or, why do we love them still?
The track record so far
User-centered design
Here's how
User-centered design methods
User-centered development
User-centered deployment: or, what to use them for and how
Fantasy business systems
Life, love, and intellect.