@article{269014,
      note = {Includes index.},
      author = {Bly, Robert W.},
      url = {http://library.usi.edu/record/269014},
      title = {The encyclopedia of business letters, fax memos, and  e-mail [electronic resource] /},
      publisher = {Career Press,},
      recid = {269014},
      pages = {1 online resource (286 p.)},
      address = {Franklin Lakes, N.J. :},
      year = {1999},
}