TY  - BOOK
T1  - The Southwest Airlines way :using the power of relationships to achieve high performance /
DA  - c2003.
CY  - New York :
AU  - Gittell, Jody Hoffer.
CN  - HE9803.S68
CN  - HE9803.S68
PB  - McGraw-Hill,
PP  - New York :
PY  - c2003.
ID  - 270104
KW  - Airlines
SN  - 0071396837 (alk. paper)
TI  - The Southwest Airlines way :using the power of relationships to achieve high performance /
LK  - http://www.loc.gov/catdir/description/mh031/2002013969.html
UR  - http://www.loc.gov/catdir/description/mh031/2002013969.html
ER  -