@article{271525,
      author = {Osborne, David and Plastrik, Peter.},
      url = {http://library.usi.edu/record/271525},
      title = {The reinventor's fieldbook : tools for transforming your  government /},
      publisher = {Jossey-Bass,},
      recid = {271525},
      pages = {xiv, 689 p. ;},
      address = {San Francisco :},
      year = {2000},
}