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Ch. 1. Emergence of the healthcare organization
Ch. 2. Relating healthcare organizations to their environment
Ch. 3. The governing board
Ch. 4. The executive office
Ch. 5. Designing the healthcare organization
Ch. 6. Measuring performance
Ch. 7. Improving quality and economy in patient care
Ch. 8. Organized physician services
Ch. 9. Clinical support services
Ch. 10. Nursing
Ch. 11. Prevention and nonacute services
Ch. 12. Planning future directions
Ch. 13. Marketing the healthcare organization
Ch. 14. The finance system
Ch. 15. Information services
Ch. 16. Human resources system
Ch. 17. Plant and guest services system.

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