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000272263 001__ 272263
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000272263 008__ 030626s2003\\\\mdua\\\\\b\\\\000\0\eng\\
000272263 010__ $$a  2003057347
000272263 020__ $$a0761826319 (pbk. : alk. paper)
000272263 035__ $$a(OCoLC)ocm52520228
000272263 035__ $$a272263
000272263 040__ $$aDLC$$cDLC$$dC#P
000272263 042__ $$apcc
000272263 049__ $$aISEA
000272263 05000 $$aHF5415.157$$b.D63 2003
000272263 08200 $$a658.8$$221
000272263 1001_ $$aDodds, Bill.
000272263 24510 $$aManaging customer value :$$bessentials of product quality, customer service, and price decisions /$$cBill Dodds.
000272263 260__ $$aLanham, Md. :$$bUniversity Press of America,$$cc2003.
000272263 300__ $$aviii, 345 p. :$$bill. ;$$c23 cm.
000272263 504__ $$aIncludes bibliographical references.
000272263 650_0 $$aQuality of products.
000272263 650_0 $$aConsumer satisfaction.
000272263 650_0 $$aCustomer services$$xManagement.
000272263 650_0 $$aPrices.
000272263 650_0 $$aValue.
000272263 85200 $$bgen$$hHF5415.157$$i.D63$$i2003
000272263 909CO $$ooai:library.usi.edu:272263$$pGLOBAL_SET
000272263 980__ $$aBIB
000272263 980__ $$aBOOK
000272263 994__ $$aE0$$bISE