@article{273022,
      author = {Kaplan, Robert S. and Norton, David P.,},
      url = {http://library.usi.edu/record/273022},
      title = {Strategy maps : converting intangible assets into tangible  outcomes /},
      publisher = {Harvard Business School Press,},
      recid = {273022},
      pages = {xviii, 454 p. :},
      address = {Boston :},
      year = {2004},
}