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Section 1. Rationale
What's going on?
Changing consumers
Global environment
Section 2. Elements of the consumer-centric business paradigm
Suppliers (suppliers, producers, manufacturers)
Distributors (retailers, wholesalers, distributors)
Intermediaries (brokers, agents)
Section 3. Collaborative building processes
Technology
Internal business processes
Collaboration
Section 4. Real world applications
Success stories
Frequently asked questions.

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