Ch. 1. Introduction: continuous quality improvement for better end-of-life care
Ch. 2. How to make improvement happen
Ch. 3. Preventing, assessing, and treating pain
Ch. 4. Managing dyspnea and ventilator withdrawal
Ch. 5. Beyond the living will: advance care planning for all stages of health and disease
Ch. 6. Relationships, spirituality, and bereavement: supporting people in difficult times
Ch. 7. Continuity of care: improving patient confidence in the health care system
Ch. 8. Hospital-based palliative care consults and units
Ch. 9. Medicare reimbursement
Ch. 10. Beyond number crunching: ways to use information systems in quality improvement
Ch. 11. Caring for caregivers: helping staff to provide good care
Ch. 12. Using law and policy to improve end-of-life care
Ch. 13. Alzheimer's and other dementias: opportunities to honor life
Ch. 14. Opportunities to improve care for cancer patients
Ch. 15. Depression and delirium
Ch. 16. Offering end-of-life services to patients with advanced heart or lung failure
Ch. 17. Conclusion: getting started.