When you say yes but mean no : how silencing conflict wrecks relationships and companies, and what you can do about it / Leslie A. Perlow.

Suppressing, glossing, patching, and smoothing over : the many forms of the act of silence
The way we do things around here : the rules of the game that silence conflict and difference
Faking agreement : how the silent spiral begins
Saying "yes" when you really mean "no" : why silence costs so much
Starting up : what Clyde wouldn't say to Howie
The pros come on board : how the founders and the new CEO do a magnificent job of hiding their feelings
Two different universes : "we're creating order and structure" vs. "we're becoming fluffy with hierarchy"
Bad endings : what happens without mutual misunderstanding
Replacing the vicious spiral with the virtuous spiral : learning how to effectively express differences
The positive power of conflict : how to gain support and create role models.