@article{277086,
      note = {Includes index.},
      author = {Cleland, Jane K.},
      url = {http://library.usi.edu/record/277086},
      title = {Business writing for results how to create a sense of  urgency and increase response to all of your business  communications / [electronic resource] :},
      publisher = {McGraw-Hill,},
      recid = {277086},
      pages = {1 online resource (xii, 212 p.) :},
      address = {New York :},
      year = {2003},
}