Zero defect hiring [electronic resource] : a quick guide to the most important decisions managers have to make / by Walter Anthony Dinteman ; foreword by Alan Schonberg.

Before you start hiring, have a plan
Paint a picture of the perfect hire
Write a motivating ad
Read, but don't rely on resumes
Always create a pool of candidates
Use recruiters to raise the quality of the hiring process
Differentiate talent and ability from skill and experience
Interview on behavior and experiences, not on hypotheses
Conduct a structured interview
Follow legal and ethical guidelines in hiring
Sell the company to the candidate
Red flags in the process cannot be ignored
Increase your knowledge of the candidate through tests, trials, and projects
Always check references
Share decisions on hiring
Act with a sense of urgency
Negotiate terms and make an offer.