@article{278396,
      author = {Schneider, Benjamin, and White, Susan S.},
      url = {http://library.usi.edu/record/278396},
      title = {Service quality : research perspectives /},
      publisher = {Sage Publications,},
      recid = {278396},
      pages = {xiii, 185 p. :},
      address = {Thousand Oaks, Calif. :},
      year = {2004},
}