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PART 1: THEORY
Review of the literature: technical services redesign and reorganization / Laurie Lopatin
What is technical services?: perspectives from the field and from LIS education / Pat Lawton, Deborah Rose-Lefmann
Staffing trends in academic library technical services / Vicki Toy Smith, Kathryn Etcheverria
Change and adaptation in the technical services of a group of mid-sized academic libraries: a 14-year overview / Pamela Cline Howley
Quality cataloging with less: alternative and innovative methods / Mary L. Mastraccio
The name and role of the cataloger in the twenty-first century / Nadine P. Ellero
PART 2: CASE STUDIES
Redesign of database management at Rutgers University libraries / Ruth A. Bogan
Successfully merging workflow and personnel in technical services: a management perspective / Ann Branton
Workflow analysis as a basis for organizational redesign at McMaster University library / Cheryl Martin
Centering technical services: developing a vision for change at Union College / Annette M. LeClair
Merging departments in a small academic library / Rhonda R. Glazier, Dr. Jack D. Glazier
Creating career paths for cataloging support staff / Karen M. Letarte ... [et al.]
Navigating toward the future, building on our strenghts: reorganization and change at Emory University libraries / Susan B. Bailey
Technological change and technical services: a case study of a mid-sized research library / Karen M. Ramsay
Personnel turnover as impetus for change / Martha Ann Bace, Patricia Ratkovich
Shifting duties and responsibilities of technical services staff / Karen Davis ... [et al.]
Technical services between reality and illusion: reorganization in technical services at the Ohio State University libraries - questions and assessment / Magda El-Sherbini
Shuffling the deck: two reorganizations at the University of Massachusetts Amherst / Patricia S. Banach
Redesigning technical services in an academic law library / Andrea Rabbia
National cataloging and indexing program for United States government publications: innovative responses to challenges created by online publishing / Thomas A. Downing
A vision for the future: Cornell University's Geospatial Information Repository (CUGIR) / Elaine L. Westbrooks.
Review of the literature: technical services redesign and reorganization / Laurie Lopatin
What is technical services?: perspectives from the field and from LIS education / Pat Lawton, Deborah Rose-Lefmann
Staffing trends in academic library technical services / Vicki Toy Smith, Kathryn Etcheverria
Change and adaptation in the technical services of a group of mid-sized academic libraries: a 14-year overview / Pamela Cline Howley
Quality cataloging with less: alternative and innovative methods / Mary L. Mastraccio
The name and role of the cataloger in the twenty-first century / Nadine P. Ellero
PART 2: CASE STUDIES
Redesign of database management at Rutgers University libraries / Ruth A. Bogan
Successfully merging workflow and personnel in technical services: a management perspective / Ann Branton
Workflow analysis as a basis for organizational redesign at McMaster University library / Cheryl Martin
Centering technical services: developing a vision for change at Union College / Annette M. LeClair
Merging departments in a small academic library / Rhonda R. Glazier, Dr. Jack D. Glazier
Creating career paths for cataloging support staff / Karen M. Letarte ... [et al.]
Navigating toward the future, building on our strenghts: reorganization and change at Emory University libraries / Susan B. Bailey
Technological change and technical services: a case study of a mid-sized research library / Karen M. Ramsay
Personnel turnover as impetus for change / Martha Ann Bace, Patricia Ratkovich
Shifting duties and responsibilities of technical services staff / Karen Davis ... [et al.]
Technical services between reality and illusion: reorganization in technical services at the Ohio State University libraries - questions and assessment / Magda El-Sherbini
Shuffling the deck: two reorganizations at the University of Massachusetts Amherst / Patricia S. Banach
Redesigning technical services in an academic law library / Andrea Rabbia
National cataloging and indexing program for United States government publications: innovative responses to challenges created by online publishing / Thomas A. Downing
A vision for the future: Cornell University's Geospatial Information Repository (CUGIR) / Elaine L. Westbrooks.