@article{284849,
      note = {Includes index.},
      author = {Poe, Ann.},
      url = {http://library.usi.edu/record/284849},
      title = {The McGraw-Hill handbook of more business letters  [electronic resource] /},
      publisher = {McGraw-Hill,},
      recid = {284849},
      pages = {1 online resource (xix, 340 p.)},
      address = {New York :},
      year = {1998},
}