@article{284870,
      recid = {284870},
      author = {Thompson, Harvey.},
      title = {The customer-centered enterprise how IBM and other  world-class companies achieve extraordinary results by  putting customers first / [electronic resource] :},
      publisher = {McGraw-Hill,},
      address = {New York :},
      pages = {1 online resource (xv, 245 p.) :},
      year = {2000},
      note = {Includes index.},
      url = {http://library.usi.edu/record/284870},
}