TY  - GEN
T1  - The customer-centered enterprisehow IBM and other world-class companies achieve extraordinary results by putting customers first /
DA  - c2000.
CY  - New York :
AU  - Thompson, Harvey.
CN  - EBSCOhost
CN  - HF5415.5
PB  - McGraw-Hill,
PP  - New York :
PY  - c2000.
N1  - Includes index.
ID  - 284870
KW  - Customer services.
KW  - Customer relations.
KW  - Success in business.
SN  - 0071371400 (electronic bk.)
TI  - The customer-centered enterprisehow IBM and other world-class companies achieve extraordinary results by putting customers first /
LK  - https://univsouthin.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=38776
UR  - https://univsouthin.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=38776
ER  -