@article{285000,
      author = {Herzlinger, Regina E.},
      url = {http://library.usi.edu/record/285000},
      title = {Consumer-driven health care implications for providers,  payers, and policymakers / [electronic resource] :},
      publisher = {Jossey-Bass,},
      recid = {285000},
      pages = {1 online resource (xxxiv, 892 p.) :},
      address = {San Francisco :},
      year = {2004},
}