Cases. AT&T: cooperation is not enough
Ferrovie dello Stato (the Italian state railways): a vision without agreement
Lucent: toward strategic engagement
Electricité de France: moving toward the national policy level. The intervention approach. A "full engagement" approach to intervention
Techniques and methods
The consultant role: transference and counter-transference. The emerging stakeholder regime. Assessing the interventions: achievements and limitations
The current impasse
Toward post-industrial relations.