@article{285594,
      author = {Bazerman, Max H. and Watkins, Michael,},
      url = {http://library.usi.edu/record/285594},
      title = {Predictable surprises : the disasters you should have seen  coming, and how to prevent them /},
      publisher = {Harvard Business School Press,},
      recid = {285594},
      pages = {xiv, 317 p. :},
      address = {Boston :},
      year = {2004},
}