TY  - BOOK
AU  - Rayport, Jeffrey F.
AU  - Jaworski, Bernard J.
CN  - HF5415.5
CN  - HF5415.5
CY  - Boston, Mass. :
DA  - c2005.
ID  - 285596
KW  - Customer services
KW  - Service industries
KW  - Competition.
LK  - http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
PB  - Harvard Business School Press,
PP  - Boston, Mass. :
PY  - c2005.
SN  - 0875848672 (alk. paper)
T1  - Best face forward :why companies must improve their service interfaces with customers /
TI  - Best face forward :why companies must improve their service interfaces with customers /
UR  - http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
ER  -