@article{286280, author = {Stinnett, Bill.}, url = {http://library.usi.edu/record/286280}, title = {Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy /}, publisher = {McGraw-Hill,}, recid = {286280}, pages = {xxiv, 261 p. :}, address = {New York :}, year = {2005}, }