Introduction : Background and current trends in the study of relationship management / John A. Ledingham and Stephen D. Bruning
Concept and theory of organization-public relationships / Glen M. Broom, Shawna Casey, and James Ritchey
From organizational effectiveness to relationship indicators : antecedents of relationships, public relations strategies, and relationship outcomes / James E. Grunig and Yi-Hui Huang
A longitudinal study of organization-public relationship dimensions : defining the role of communication in the practice of relationship management / John A. Ledingham and Stephen D. Bruning
Crisis management : advantages of a relational perpsective / W. Timothy Coombs
Issues management : a relational approach / Janet A. Bridges and Richard Alan Nelson
Relationship management : a new professional model / Susan Lucarelli-Dimmick with Traci E. Bell, Samuel G. Burgiss, and Caroline Ragsdale
Building employee and community relationships through volunteerism : a case study / Laurie J. Wilson
Public relations : toward a global professionalism / Dean Kruckeberg
Organization and key public relationships : testing the influence of the relationship dimensions in a business to business context / Stephen D. Bruning and John A. Ledingham
An interpersonal primer with implications for public relations / T. Dean Thomlison
From personal influence to interpersonal influence : a model for relationship management / Elizabeth L. Toth
"Relationship" and the evolution of network news / Steven A. Esposito and Stephen C. Koch.