How to manage the IT helpdesk [electronic resource] : a guide for user support and call centre managers / Noel Bruton.
2002
HD30.2 .B78 2002eb
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Details
Title
How to manage the IT helpdesk [electronic resource] : a guide for user support and call centre managers / Noel Bruton.
Author
Edition
Second edition.
ISBN
0585454744 (electronic bk.)
Published
Oxford : Butterworth-Heinemann, 2002.
Language
English
Description
1 online resource (xxiv, 347 pages) : illustrations.
Call Number
HD30.2 .B78 2002eb
Dewey Decimal Classification
658.4/038
Note
Previous ed. published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997.
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users.
Source of Description
Description based on print version record.
Added Author
Series
Computer weekly professional series.
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