TY  - BOOK
T1  - Managing difficult, frustrating, and hostile conversations :strategies for savvy administrators /
DA  - c2005.
CY  - Thousand Oaks, Calif. :
AU  - Kosmoski, Georgia J.
AU  - Pollack, Dennis R.
ET  - 2nd ed.
CN  - LB3011.5
CN  - LB3011.5
PB  - Corwin Press,
PP  - Thousand Oaks, Calif. :
PY  - c2005.
ID  - 290391
KW  - Conflict management
KW  - School administrators
KW  - Aggressiveness
KW  - Mediation
KW  - Behavior modification
SN  - 1412913403 (pbk.)
SN  - 141291339X
TI  - Managing difficult, frustrating, and hostile conversations :strategies for savvy administrators /
LK  - http://www.loc.gov/catdir/toc/ecip051/2004022974.html
UR  - http://www.loc.gov/catdir/toc/ecip051/2004022974.html
ER  -