000290391 000__ 01775cam\a22003854a\45\0 000290391 001__ 290391 000290391 005__ 20210513110210.0 000290391 008__ 040929s2005\\\\cau\\\\\\b\\\\001\0\eng\\ 000290391 010__ $$a 2004022974 000290391 0167_ $$a013085889$$2Uk 000290391 020__ $$a1412913403 (pbk.) 000290391 020__ $$a141291339X 000290391 035__ $$a(OCoLC)ocm56617155 000290391 035__ $$a290391 000290391 040__ $$aDLC$$cDLC$$dYDX$$dUKM 000290391 042__ $$apcc 000290391 043__ $$an-us--- 000290391 049__ $$aISEA 000290391 05000 $$aLB3011.5$$b.K67 2005 000290391 08200 $$a371.5$$222 000290391 1001_ $$aKosmoski, Georgia J. 000290391 24510 $$aManaging difficult, frustrating, and hostile conversations :$$bstrategies for savvy administrators /$$cGeorgia J. Kosmoski, Dennis R. Pollack. 000290391 250__ $$a2nd ed. 000290391 260__ $$aThousand Oaks, Calif. :$$bCorwin Press,$$cc2005. 000290391 300__ $$axiii, 152 p. ;$$c23 cm. 000290391 504__ $$aIncludes bibliographical references (p. 139-145) and index. 000290391 5050_ $$aDefusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics. 000290391 650_0 $$aConflict management$$zUnited States. 000290391 650_0 $$aSchool administrators$$zUnited States. 000290391 650_0 $$aAggressiveness$$zUnited States. 000290391 650_0 $$aMediation$$zUnited States. 000290391 650_0 $$aBehavior modification$$zUnited States. 000290391 7001_ $$aPollack, Dennis R. 000290391 85200 $$bgen$$hLB3011.5$$i.K67$$i2005 000290391 85641 $$3Table of contents$$uhttp://www.loc.gov/catdir/toc/ecip051/2004022974.html 000290391 909CO $$ooai:library.usi.edu:290391$$pGLOBAL_SET 000290391 980__ $$aBIB 000290391 980__ $$aBOOK 000290391 994__ $$aC0$$bISE