@article{290434,
      author = {Galbraith, Jay R.},
      url = {http://library.usi.edu/record/290434},
      title = {Designing the customer-centric organization : a guide to  strategy, structure, and process /},
      publisher = {Jossey-Bass,},
      recid = {290434},
      pages = {xvi, 184 p. :},
      address = {San Francisco :},
      year = {2005},
}