TY  - BOOK
T1  - Designing the customer-centric organization :a guide to strategy, structure, and process /
DA  - c2005.
CY  - San Francisco :
AU  - Galbraith, Jay R.
ET  - 1st ed.
CN  - HF5415.5
CN  - HF5415.5
PB  - Jossey-Bass,
PP  - San Francisco :
PY  - c2005.
ID  - 290434
KW  - Customer relations
KW  - Strategic planning
SN  - 0787979198 (alk. paper)
TI  - Designing the customer-centric organization :a guide to strategy, structure, and process /
LK  - http://www.loc.gov/catdir/toc/ecip056/2005001675.html
UR  - http://www.loc.gov/catdir/toc/ecip056/2005001675.html
ER  -