@article{290613,
      author = {Spath, Patrice.},
      url = {http://library.usi.edu/record/290613},
      title = {Leading your healthcare organization to excellence a guide  to using the Baldrige criteria / [electronic resource] :},
      publisher = {Health Administration Press,},
      recid = {290613},
      pages = {1 online resource (xx, 252 p.) :},
      address = {Chicago, Ill. :},
      year = {2004},
}