A tale of two performance reviews
One fails, one succeeds
The key questions
Should you care?
What distinguishes effective reviews from ineffective reviews?
Jessica, Mike, and you
Manager's checklist for chapter 1
Performance reviews in the scheme of things
Reviews as just one part of a larger system
Summing up
Other linkages
Manager's checklist for chapter 2
Understanding performance, good and bad
What do we mean by "performance"?
The stuff of performance, good and poor
Implications for your performance reviews
Manager's checklist for chapter 3
Documenting performance and rating and ranking systems
So what's the point of documentation?
Rating systems
Ranking systems
Manager's checklist for chapter 4
Documenting performance, narrative, critical incident, MBO, 360-degree feedback, and other methods
Narrative
Critical incident
Standards-based or management by objectives
360-degree feedback
Use of technological tools
Manager's checklist for chapter 5
Performance planning, the answer to almost any review problem
What is performance planning?
By the end of performance planning ...
Step-by-step planning process, getting it done
Planning meeting steps
Manager's checklist for chapter 6
Review meetings, step by step
Warm up and clarify expectations and roles
Describe and review the main job tasks and responsibilities
Elicit input from the employee
Discuss and negotiate (evaluative component)
Engage in performance improvement problem-solving
Decide on what to record
Finish and plan for follow-up
Manager's checklist for chapter 7
Diagnosing, problem solving, and ongoing communication
What is diagnosing performance issues?
How do you do it?
Problem solving to remove barriers
Ongoing communication
Manager's checklist for chapter 8
Essential communication skills
Communication facts and principles
Generative skills
Responding and eliciting skills
Manager's checklist for chapter 9
The rewards and punishment dilemma
Imagine a perfect world
Back to our world
The rewards and punishments dilemma
The issue of punishment
Addressing the dilemma
Summing up
Manager's checklist for chapter 10
Reviews with employees of different stripes
The underperforming employee
The performing employee
The excellent employee
Manager's checklist for chapter 11
Facing real-world problems
Managing disagreements
Principles of disagreement management
Addressing biases and increasing evaluation accuracy
The soft stuff dilemma
Getting from bad to better systems
A really poor review system
Manager's checklist for chapter 12.