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Preface : Six sigma phenomenon
Why Six Sigma?
Yellow brick road
Being better is cheaper
One company's experience : General Electric 2000
Benchmarking : discovering who is really best
Changing what companies measure : a Six Sigma credo
Unmasking the hidden factory
One company's experience : Polaroid flashes back
Breakthrough strategy
Measuring performance on the Sigma scale
One company's experience : how General Electric used Six Sigma to design a multimillion-dollar product
Implementation and deployment
Six Sigma players : champions, master black belts, black belts, and green belts
Six Sigma black belts
One company's experience : AlliedSignal's journey to Six Sigma
Six Sigma and the service industry
Project selection guidelines
Psychology of Six Sigma
Preparing an organization for Six Sigma.

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