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Preface : Six sigma phenomenon
Why Six Sigma?
Yellow brick road
Being better is cheaper
One company's experience : General Electric 2000
Benchmarking : discovering who is really best
Changing what companies measure : a Six Sigma credo
Unmasking the hidden factory
One company's experience : Polaroid flashes back
Breakthrough strategy
Measuring performance on the Sigma scale
One company's experience : how General Electric used Six Sigma to design a multimillion-dollar product
Implementation and deployment
Six Sigma players : champions, master black belts, black belts, and green belts
Six Sigma black belts
One company's experience : AlliedSignal's journey to Six Sigma
Six Sigma and the service industry
Project selection guidelines
Psychology of Six Sigma
Preparing an organization for Six Sigma.
Why Six Sigma?
Yellow brick road
Being better is cheaper
One company's experience : General Electric 2000
Benchmarking : discovering who is really best
Changing what companies measure : a Six Sigma credo
Unmasking the hidden factory
One company's experience : Polaroid flashes back
Breakthrough strategy
Measuring performance on the Sigma scale
One company's experience : how General Electric used Six Sigma to design a multimillion-dollar product
Implementation and deployment
Six Sigma players : champions, master black belts, black belts, and green belts
Six Sigma black belts
One company's experience : AlliedSignal's journey to Six Sigma
Six Sigma and the service industry
Project selection guidelines
Psychology of Six Sigma
Preparing an organization for Six Sigma.