The emotionally intelligent nurse leader [electronic resource] / Mae Taylor Moss.

Understanding emotional intelligence
An age-old, new kind of nursing intelligence
Emotions in a techno-illogical age
Emotional intelligence and leadership
Intelligently creating, sharing a vision, and setting an example
Leaders who create
Leaders who share a vision
Leaders who set an example
Intelligent transfer of information
Downloading: honing emotional intelligence
Uploading: coaching emotional intelligence
Weathering a crash: conflict resolution in the health care environment
Changing the culture of nursing and the organization
Shaping the work environment and culture
Rebuilding and upending the hierarchical pyramid
The future of emotional intelligence for nursing leadership.